Privacy Policy

 

This Privacy Policy applies to the Helonirva online store (hereinafter referred to as “we” or “us”) and explains how information is handled when you access and use our website and related services.

1. Scope of Application

This Privacy Policy applies whenever you visit or use our website, including activities such as browsing content, placing orders, completing payments, arranging delivery, and communicating with customer support. Our services are provided online only and do not involve offline interactions.

2. Information Collection and Cookies

To ensure proper website functionality and stable performance, we may use Cookies and similar technical methods during your visit.
Cookies are used to support page operations, maintain access status, and improve overall usability. They are not used independently to identify you.

3. Use of Information and Handling Principles

Information is processed only where reasonably necessary and in accordance with purpose limitation principles, mainly to:

• Process orders and provide purchased services;

• Respond to your requests and inquiries;

• Maintain and improve website functionality;

• Communicate with you where clear consent has been provided.

Information is not used beyond these purposes.

4. Data Retention and Cookies Consent

Information is retained only for the period reasonably required to fulfill its intended purpose and is protected through appropriate management measures.
You are informed about the use of Cookies when you first visit the website and may manage or withdraw consent through your browser settings. Please note that limiting Cookies may affect certain website features.

5. Your Rights

Where applicable, you have the right to:

• Access information relating to you that is handled by us;

• Request correction of inaccurate information;

• Request deletion of information where conditions are met;

• Withdraw previously given consent, without affecting processing carried out before withdrawal.

6. Legal Basis for Processing

We process information in accordance with the principles of the GDPR policy, based on the following legal grounds:

• Performance of a contract: to process orders and provide purchased services;

• Explicit consent: for newsletter subscriptions and related communications;

• Compliance with obligations: for tax, accounting, and regulatory purposes;

• Legitimate interests: to improve user experience and help prevent fraudulent activity, provided such interests do not override your rights.

7. Contact Information