Furniture options for everyday baby spaces
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Payment Guide

 

This Credit Card Payment Guide applies to the Helonirva online store (hereinafter referred to as “we” or “us”) and explains how to complete payments using a credit card on our website.

1. Supported Payment Methods

At checkout, you may complete your payment using commonly accepted credit cards, including:

  • Visa

  • MasterCard

Available payment options are displayed on the checkout page at the time of purchase.

2. Payment Process

After selecting your items and proceeding to checkout, please follow the on-screen instructions to enter your payment details.
Once the order information is confirmed, submit the payment request.
After successful payment, the order will move into the processing stage.

3. Payment Security

Appropriate security measures are used during the payment process to support transaction stability.
Credit card details are used solely for completing the payment and are not applied to purposes unrelated to the order.

4. Payment Confirmation

After payment is completed, you will receive a confirmation notification containing your order number and payment details.
If you do not receive confirmation, please check your order status or contact us for assistance.

5. Payment Issues

If payment fails, is declined, or an irregular charge occurs, please contact us promptly and provide relevant order details so that we can assist with verification and resolution.

6. Refunds

Where an order qualifies for a refund, payments made by credit card will be handled in accordance with the applicable policies.
Refunds will be returned to the original credit card used for payment. Processing times depend on the card issuer.

7. Important Notes

Please ensure that the credit card information entered is accurate and valid.
Payment issues caused by incorrect details or card restrictions may require resubmission of payment.

8. Contact Us

If you encounter any issues while using credit card payment, please feel free to contact us using the details below. We will provide the necessary clarification and assistance.

Address: 1775 17TH AVE S APT D, SEATTLE, WA 98144-4348, United States
Telephone: +1 (360) 581-2708
Email address: client@helonirva.com
Opening hours: Monday to Friday, from 9:00 AM to 18:00 PM (Europe/London, GMT/BST)